How to use the reset Symantec Enterprise vault client
How we came to that solution ?
we did all the vault installation by the book but still didn't see any symantec vault icons under Enterprise Vault add-in for Oulook client.
Enterprise vault client which is known under ResetEVClient.exe. it located under: c:\Program Files\Enterprise Vault\EVClient and may fix some problems. The utility for reset Enterprise vault client is included under the location where the client extensions are installed.
it Deletes Outlook cache files as extend.dat ,outcmd.dat and fmchache.dat, delete Temporary internet files and register the Valkyrie again.
How to run ResetEVClient.exe
1. Close Outlook
2. Double-click on ResetEVClient.exe from the EVClient deirectory.
3. Restart Outlook
if you have any problem deleting DAT files with ResetEVClient you can do it manually :
1. Close Outlook.
2. manually delete those files: extend.dat, outcmd.dat, frmcache.dat (located under C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook
3. Run ResetEVClient to register valkyrie.dll.
4. Restart Outlook and test.